Even when a package is refused they hit you with a return shipping fee. Had called up regarding the order online few months back but product still not shipped. I had been a customer from the first time they started the site, and I have ordered the most unbelievable products. I was shopping their products when I came across this negative review page. Oil base, water base? I will NEVER by another product from this company! I tell my neighbors the guy I buried under the shrubs in my front yard must not have been dead because he's digging his way out! After 25 years of association with this company, no more. Used to be a 5 star plus site over 7 years ago. I've bought things for the interior of my home from Toscanini before and it all looks better on their website than in person but it's low cost allows you to overlook some of the cheap quality. 18 we have canceled the order beginning of March, but to this day the money has not been refunded. Today I cancelled my order because I'm tired of hearing the same story over and over again. Design Toscano has a consumer rating of 1.79 stars from 47 reviews indicating that most customers are generally dissatisfied with their purchases. My first experience with Toscana was very good. Claim your listing for free to respond to reviews, update your profile and manage your listing. I plan to purchase a mantle piece and an ornament in the near future. Used for indoor use. Discover coupon, promo and discount codes. I called Design Toscano and they were nice and said they do not advise items to be left outside in cold weather. Thank you, Design Toscano Customer Service. Or, have a new glass top made. Design Toscano - garden statues, indoor statues, outdoor fountains, antique reproduction furniture, sculptural wall decor, framed classic art, animal statues, angels, fairies, dragons and gargoyles. Exceptionally beautiful product. But you will have the glass replacement piece on Thursday 7-9-2020." Happy with the service, quality of the statue. Due to NON-COOPERATION by both parties, I will no longer be conducting business with Design Toscano. Love, love, love their items especially the dragons! @:Rue Saint-Honore Bergere Armchair and Ottoman by Design Toscano >>> Furniture Update 20 Dec 2020 On Sale Best Discount [Rue Saint-Honore Bergere Armchair and Ottoman by Design Toscano] Prices. Marble clock. **:Villandry Armchair by Design Toscano ** On Sale Best Discount [Villandry Armchair by Design Toscano] Prices. As a matter of policy, BBB does not endorse any product, service or business. And do I need to mention that we will not shop there again, lol? Nor did they seem interested in understanding why their bizarre catalog might confuse shoppers. There are quality issues with the Artisans they use but after … I ordered a Velociraptor Dinosaur Statue on 8/20/2018 and was told the item is back ordered until October. Could not explain why something made to be outdoors coated with an inferior coating and did not offer to refund money spent. This time i was told that there is no order for a replacement glass for me, no record of it and that a supervisor would contact me. Artistic and ornate, the Design Toscano Basking in God's Glory Statue is an excellent addition to your garden. ... 5 out of 5 stars (1) Total Ratings 1, $29.99 New. Since the order was placed on 2. If you don’t clear coat the item it will fade horribly within 30-60 days depending on your climate. @:Chateau Armchair by Design Toscano >>> Furniture Update 20 Dec 2020 On Sale Best Discount [Chateau Armchair by Design Toscano] Prices. However, the glass has smeared-type of scratch (into the glass itself). It's as if the material expanded and made the statue split. Not happy. Picture is through an upstairs window. Their ordering process (is. … If you buy anything from these people that is going outside. Inferior product no satisfaction from them. Nothing of the bad reviews happen to me.the delivery was fast. Had a glitch when ordering and ended up getting billed and sent 3 of the same items. thanks, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. 14. I asked if it was all ordered and set that I would receive it on 7-9-2020 and the lady said, "yes." The alligator mold is great and the paint was beautiful before it went into the sun. The Design Toscano Knothole Door Gnome Garden Welcome Tree Wall Décor features a stylish and attractive design that is captivating. I got a bird bath with 3 cherubs. This company offers mail order/retail store items such as statues,furniture,decorative accessories, tapestries, wall art, and gift items. … Location of This Business1400 Morse Ave, Elk Grove Vlg, IL 60007-5722Email this Business, Need to file a complaint? I contacted the shipper, Design Toscano, and repeated my name three times, including the spelling. I just love it. You need to do your homework and call customer service before shopping from any online sight. I even checked my spam folder and it was not there. BBB Business Profiles may not be reproduced for sales or promotional purposes. Design Toscano, Inc. is located in Elk Grove Village, IL, United States and is part of the Wholesale Sector Industry. I will be reaching out personally to take care of this situation with you. Well I researched my table and will not be buying it from design or anywhere else. To find more information about reviews and trust on Sitejabber.com please visit. 30. She shows no attention to detail whatsoever! The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! In 2010, the company closed the last of its five brick-and-mortar stores in the Midwest. The Design Toscano Socrates the Gargoyle Thinker Sculpture brings a touch of eclectic charm to your garden. I've called at least 4, maybe 5 times and its been nothing but the run around and excuses and now to the point that the glass I was to received today - they have no record of me even calling them any of these times. I gave this sculpture 4 stars, and would have given it 5, but it was a little on the expensive side. I'm an amateur artist, and this dead guy sculpture is right up my alley! Thank you for the review, and know we strive for a positive customer experience. My husband says I have a conveyer belt for Design Toscano at Amazon.co.uk. Extremely rude and poor customer service. Ms. Kathleen Matej, Vice President of Customer Service. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I called back, and was curtly informed that the smaller version was only available in a completely different style and color, and that it was my fault for being confused about the online catalog (Iet alone their rep confirming it). What arrived was a different style and color than what I thought I ordered. Design Toscano has a consumer rating of 1.79 stars from 47 reviews indicating that most customers are generally dissatisfied with their purchases. Shop for garden statues at Bed Bath & Beyond. BBB remains operational and focused on serving our business community. 2 Bald Eagle mantle statues. It is exceptionally lovely, and is a solid weight without being too heavy for me to comfortably move. We do suggest coating the items with an acrylic spray to prolong the finish, but it should not be 30 days. … Gifts for any budget. I gave this sculpture 4 stars, and would have given it 5, but it was a little on the expensive side. Absolutely terrible customer service from Katie. It was not inexpensive, and for the money, it certainly should have lasted longer than 6 months. I will call customer service before I order my new table. It has a lovely medieval wooden home with a gnome peeping out. do you accept paypal payment? Cost was $283.86. Small time business with small-minded people running it. I ordered and paid for an elephant table with a glass top. A few days went by and I called again and was told, "They will call you in a few days to tell you what to do." Prior merchandize was good, thus 2 start vs. one. The Toscano rep confirmed, then completed the order. Business Profile Design Toscano, Inc. Home Accessories. We’re in this together! Toscano representative not helpful at all. Hello, I'm very sorry to hear about the experience you had with our customer service department. Finally I got their return documentation, but they pointed out that they would not refund initial shipment. This alligator was beautiful for about 30 days in the sun and now after 75 days outside it has faded so bad it look 20 years old. I ordered an unusual statue of the Blessed Mother. They refuse to get back with me! # 3 I send it back and have them repaint it. I will probably order from them again. BBB remains operational and focused on serving our business community. As a business owner in the service industry I'd have no customers if I treated them even close to this way. When i called to verify, the customer service was very polite and professional. Best Prices Chateau Armchair by Design Toscano See Low Prices Chateau Armchair by Design Toscano … I ordered a whole collection of dragon ornaments at Christmas time. The only complaint I have with Toscana is that they did not send me a tracking number on my order. Yes i do. BBB Business Profiles generally cover a three-year reporting period. I own few businesses myself and cannot understand compulsion of management or owners to keep such a rude person working in customer service. Buy top selling products like Design Toscano Loonie Moonie Bare Buttocks Garden Gnome Statue and Campania Small Curled Call Cat Garden Statue in … I WILL HAVE TO PAY FOR THIS AND THIS IS ABSURD. Have to wait for them to contact you since their contact phone number is for the order representatives and they only take orders. Rude customer service dept. Sports Figures & People Animals Floral & Botanical Novelty Religious Abstract Bohemian Coastal & Tropical Kids Architecture & Cityscapes Entertainment Fashion Kitchen & Cuisine Landscape & Nature … This is 7 months later. After numerous calls in November and December ever time I was given a new delivery estimate in the future. Nothing fell on it, no one played with it, it just had sat there. Go to previous slide - Best Selling. that has no interest in pleasing their customers. The faux-stone finish rounds out … BBB is here to help. Read … Through Wayfair & Amazon, I have bought & love approximately 50 items from Design Toscano. Girl with birds statue. Terrible business! Several Angel statues. Consumers complaining about Design Toscano most frequently mention customer service and credit card problems. So, I called again. Mike and Marilyn Stopka started Design Toscano as a small business in the basement of their Arlington Heights home. Best Prices Villandry Armchair by Design Toscano See Low Prices Villandry Armchair by Design Toscano … We use cookies for analytics, personalization, and ads. Emailed them several times but still no response! I had to contact my bank and file a complaint and a dispute to have monies returned to my account due to non-receipt of a purchased product. Customer Reviews are not used in the calculation of BBB Rating. Love it. Crafted to great detail, this gargoyle is made from high-quality resin. It arrived without damage a day ahead of schedule through Amazon, very well protected in the packaging. So, while they eventually issued a refund for their mistake, I was stiffed for the outbound shipment. Get Is Design Toscano Going Out of Business. BBB reports on known marketplace practices. I will never order from designtuscano.com again. It can be placed in the garden or in the yard. Design Toscano ranks 309th among Home Decor sites. I requested that I would pick it up. Very clever to solicit reviews after people have found exactly what they want but before any service has actually been provided. There are 2 companies in the Design Toscano, … 18 and today is 3. The refused to refund. Learn how to stay safe during COVID-19 in our new guide: Consumers complaining about Design Toscano most frequently mention customer service and credit card problems. It was paid for with ****. One set of three had one broken one and they replaced the entire set immediately, no questions asked. My statue arrived quickly packaged in form-fit foam. Order two gargoyles from them. Order st francis statue. Katie said it’s the customers responsibility and so sorry no refund, exchange or return. The part where they take your money) is very fluid and efficient. I should've demanded a refund and shopped elsewhere. Design Toscano Inc provides home decorative products. The manufacturer will do nothing about it and will not stand behind its product. Bye bye. I found what I thought would be a great Buddha statue for my garden. [European Side Chair by Design Toscano] ♣♣Check Price♣♣ European Side Chair by Design Toscano [ … Tracking number on my order had been a customer from the first they! Without damage a day ahead of schedule through Amazon, very well protected in the yard interested understanding... 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